Return & Exchange

We do our  best to ensure the quality of our products. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that all our costumers  are completely satisfied.

Refunds

If for any reason you would like to return your item(s), you can utilise our 14 day money back guarantee policy. Simply return the hair within 14 days of delivery and we will refund the price of the hair. Note "Neto Hair" is not responsible for any shipping costs associated with sending, returning orders. All purchases with a discount or purchased in a SALE are final unless there is a fault with the products. 

You will not be able to return any items after 14 days of receiving your order.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, coloured, cut or washed) in any way or products that have been removed from the cable ties.  According to the Health and Safety Regulation you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition packing and resalable condition.

Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund.  Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times)

Exchanges

We may exchange products or portions of a product under the following conditions: 

Applications must be made within 14 days of receiving the product (s). 

Any exchange request after 14 days will not be accepted. 

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition. 

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. 

Customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

Exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment. 

Return Address:

189 High street

NW10 4TE  London